Refund Policy
This Refund Policy explains how refunds are handled for cancelled orders or approved return requests. It applies to all purchases made through our online store.
1. Eligibility for Refunds
Refunds are considered only when one of the following conditions is met:
- Order Cancellation: If your cancellation request has been reviewed and approved, the payment may enter the refund process.
- Returns After Delivery: If a return request is submitted and accepted, a refund will be arranged once the returned item is received and inspected.
Refund requests that do not meet these conditions may not be processed.
2. Refund Method and Timing
- Approved refunds are issued back to the original payment method used at checkout (e.g., Visa or MasterCard).
- Refunds typically appear within 3–10 business days after processing, depending on your bank’s procedures.
- If your refund does not appear within this timeframe, please contact us for assistance.
3. Delayed or Irregular Refunds
- Delays may occur due to banking systems, public holidays, or payment network reviews.
- If your refund is unclear or pending for an extended period, we recommend checking with your card provider first. Our support team can assist further if needed.
4. Responsibility Statement
- Refund handling is limited to the scope of the original transaction.
- We are not responsible for delays caused by financial institutions, payment networks, or incorrect payment details provided at checkout.
- Refunds are processed based on the status and condition of the order at the time of review.
5. Contact Information
For questions about refunds or payment status, please reach out to us:
Address: 817 9 Mile Rd, Saint Marys, WV 26170, US
Phone: +1 (351) 501-4768
Email: wholesalehelp@habithull.com
Business Hours: Monday to Friday, 9:30–12:30 and 14:30–18:30 (Australian Time)
