This Refund Policy explains how refunds are handled once an order has been cancelled or a return request has been approved. It applies to all purchases made through our online store.
Refunds are considered only after one of the following conditions has been met.
If an order cancellation request has been reviewed and approved, the payment may enter the refund process.
Where a return request is submitted and accepted after delivery, a refund may be arranged once the returned item has been received and checked.
Refund requests that do not meet the relevant conditions may not be processed.
Approved refunds are issued back to the original payment card used at checkout, including Visa or MasterCard.
The actual posting time depends on the handling procedures of the issuing bank. In most cases, the refund may appear within 3–10 business days after processing.
If the refund does not show within this timeframe, contacting us allows us to assist with verification and follow-up.
In some situations, delays may occur due to banking systems, public holidays, or payment network reviews.
If a refund status appears unclear or remains pending for an extended period, we recommend checking with your card provider first. If further clarification is needed, our support team can help review the case.
Refund handling is limited to the scope of the original transaction.
We are not responsible for delays caused by financial institutions, payment networks, or incorrect payment details provided at checkout.
Refunds are processed based on the status and condition of the order at the time of review.
For any questions related to refunds or payment status, please reach out using the details below:
Contact Address: 817 9 MILE RD,SAINT MARYS,WV,26170,US
Customer Service Phone: +1(351)501-4768
Customer Service Email: wholesalehelp@habithull.com
Business Hours: Monday to Friday, 9:30–12:30 and 14:30–18:30 (Australian Time)
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