Return Exchange Policy

This Return Exchange Policy explains the conditions, timeframes, and procedures for requesting a return or an exchange after an order has been delivered.

1. Return and Exchange Period

Return or exchange requests may be submitted within 30 days from the date the order is received.
Requests made outside this timeframe may not be accepted.

2. Acceptable Reasons

A return or exchange may be considered under various circumstances, including but not limited to the following situations:

• The item shows visible exterior issues upon arrival

• A quality-related concern is identified after delivery

• The item has an unusual odor or a noticeable color difference

• The delivered item does not match the order details

• The item remains unused and a return is requested without a specific reason

• Parts are missing or incomplete

• Damage is observed during unpacking

• The product does not meet reasonable expectations based on the listing description

Supporting images or videos help speed up the review process.

3. Return Procedure

To initiate a return, please contact us by email or phone and include the order number, proof of payment, the reason for return, and relevant photos or videos.

After review, you will be informed of the outcome. If approved, return instructions and the designated return address will be shared.
Once the item is sent back, please allow time for it to arrive at the specified location.

After receipt, the item will be inspected to confirm that it matches the reported condition. If the return is accepted, the refund process may proceed. For further details, please refer to the Refund Policy.

4. Exchange Procedure

Exchange requests follow a similar process.
Please reach out with the order details, payment reference, reason for exchange, and supporting media where applicable.

If the request is approved, return instructions will be provided. After the original item is received and reviewed, a replacement item may be arranged.
New shipments are usually prepared within 1–3 business days after inspection. Delivery timing depends on the shipping method in use. Additional information can be found in the Shipping Policy.

5. Refund Processing

Refunds related to approved returns are issued back to the original payment card used at checkout, including Visa or MasterCard.
The posting time varies depending on the card issuer and generally falls within 3–10 business days after processing.
If a delay occurs beyond this period, contacting us allows further review.

6. Cost Responsibility

When a return or exchange is linked to product condition issues, incorrect items, or verified defects, shipping costs may be handled by us.
For return or exchange requests made without a specific reason, the return shipping cost is the responsibility of the customer.

7. Responsibility Statement

Returned items should be packed appropriately to avoid damage during transit.
We are not responsible for loss or damage occurring before the item reaches the designated return address.
Requests are reviewed based on the actual condition of the returned item.

8. Contact Information

For return or exchange assistance, please contact us using the details below:

Contact Address: 817 9 MILE RD,SAINT MARYS,WV,26170,US
Customer Service Phone: +1(351)501-4768
Customer Service Email: wholesalehelp@habithull.com
Business Hours: Monday to Friday, 9:30–12:30 and 14:30–18:30 (Australian Time)