Contact Us

This Contact Us Policy outlines how users can reach us regarding questions, orders, or other inquiries.


1. Contact Methods

We provide multiple ways for users to communicate with us:

All communications should include sufficient information to allow us to review or respond, such as order numbers or account details when relevant.


2. Business Hours

Our support team is available during the following times (Australian Time):

  • Monday to Friday: 9:30–12:30 and 14:30–18:30

Inquiries received outside these hours will be reviewed on the next business day.


3. Response Approach

We review all inquiries in the order they are received.
Response times may vary depending on the nature of the request and operational factors.

For questions about orders, cancellations, returns, or refunds, please refer to the corresponding policies for detailed guidance.


4. Required Information

When contacting us, providing accurate and complete information helps us handle requests efficiently.
For example, including:

  • Order number or payment reference

  • Specific details about the issue

  • Supporting photos or documentation if applicable


5. Policy Updates

This Contact Us Policy may be updated from time to time to reflect operational adjustments or updated communication channels.
The most recent version is always accessible on the website.

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